FAQs

ORDERS

How do I order online?

You can find out all our products into catalogue area. You can put in the cart all products you are interested in. At the cart page you can confirm or modify your order. Remember, to submit an order you must be a registered user and be logged in with your personal account. If you want to register yourself go to the registration page.

Roses are seasonal. When can I buy them?

You can create and submit an order all year round. However roses are going to be sent from October to March.

How about payment methods and terms?

After your order submission we do not ask immediate payment. When we will be sure to process the order, we will send you an e-mail message to confirm it. Then you can proceed with the payment, in the methods written on the confirm e-mail message.

Can I request cash on delivery service?

Yes you can. For this service, please send us an e-mail message at info@vivaiolacampanella.com. You can find more information about shipment at shipment page

Can I request a delivery under phone appointment?

Sure. For this service, please send us an e-mail message at info@vivaiolacampanella.com. You can find more information about shipment at shipment page

What will I do if delivered roses are not looking good?

Our products are guaranteed. Write us as soon as possible and we will find out a solution. Find more on information about this at terms of business page

Can I modify a submitted order?

Looking at our particular products, we have to manage orders with extreme accuracy. For this reason any order submitted will not be modified. More orders from the same customer will gather together into one shipment. For more information about that, send us an e-mail message at info@vivaiolacampanella.com

REGISTRATION AND USER AREA

How do I register?

Complete the registration form at the registration page.

Can I state a delivery address different from the personal one?

Sure. In the user area

Can I modify the registration e-mail address?

Yes you can modify it in the user area

Can I modify the registration information?

No, you can not. Registering we ask only a few necessary information useful only to the registration itself.


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